Returns Policy

We understand that you might need to return something to us for a number of reasons.  Please contact us before sending anything back on sales@frostyswarehouse.com

Please note that you must comply with all return instructions provided to you via your registered email address.  Please do not return items before obtaining instructions from us - otherwise there is a risk that your returned item may not be identifiable and your return may not be accepted.

Changed your mind

We offer a 5 day return policy for change of mind.  Please be aware we charge a 20% restocking fee for change of mind returns, excluding original delivery costs.  

All return items must be return to our warehouse in a brand new, unused condition, in their original shipped undamaged packaging, and including all parts and accessories.  

All shipping costs are non-refundable.

Item has arrived damaged or missing parts

All orders leave our warehouse in brand new undamaged condition.  If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full).

All claims for damaged items must be made within 1 business day of receiving your order.  It is important to you open your order as soon as you get it and notify us immediately if there is any damage.

Please take photographs of any damage and send them to us via email (sales@frostyswarehouse.com) before sending the item back.

Item is faulty

Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded.  All our products are fully back by manufacturer warranty.

Should your product be faulty, please contact us (sales@frostyswarehouse.com) so we can guide you through the correct process for having the fault rectified under the manufacturer warranty.

Depending on the manufacturer's warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.